S50 Pro+ issues

Whole House Products & Projects
#1

I have two units that are in two adjacent rooms each hooked to their own system. The units are with 20 feet of the same Wireless access point. I am having sync issues when I have them grouped. Tidal play back is spotty (But Deezer works fine) and in the Tunein App, sometimes I will press play on a station and the unit will turn itself off. Not all stations, just some.
My biggest frustration is that I have reached out to info@arylic.com multiple times and even to Sales@arylic.com to get some direction on what is going on.

Does anyone have service phone number or a tech support email address?
Is anyone else having these issues?
How do I update the firmware on the units or is is automatically updating? ( I know how to update the 4Stream app)

#2

I think that when units are grouped they are communicating over their own wifi, not hotspot. You should bring them closer. One wall stops the signal more than a few meters of air, and if there is a path that is not perpendicular to the wall, that is even more.
I think Arylic @zpl1025 working on grouped mode to go through router, but for now :slight_smile:

#3

Thank you. Will try but that may not be possible to move them closer. I am feeling like a Beta customer who spent $400.00. I have my system set up with local amplifiers so the speaker runs are short. It the reason I bought the product. Might have to go with Rune endpoints to make the system work better. They communicate over the network, not some janky own wifi. I appreciate the information Sage.

Thank you

#4

When grouped, the device would communicate over the router, not the self wifi or hotspot, so the distance between devcies is not the reason, but the 2.4G signal does affect.

#5

OOps, my error, I had memory zpl1024 was talking about that, but I was wromg

zpl1025

Jan 21

Hi Lindsay, you grouped all device together? And could you try group 2 devices and give it a try.

Btw, the latest multiroom feature will work with router, not stand alone hotspot. So all data will go through the router, that might rely on router performance also.