Just updated my UP2Stream HD today and it is now dead!!!!!

Hi Martin,
I managed to get my DAC back on. I’m not sure how. There is also a button board on my DAC, I pressed a button and suddenly the DAC started. I also pressed before this the reset button several times. Shortly did I see a minimal current increase on my USB voltage and current tool??

Hopefully this can help you too. And hopefully it keep on working.

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Whoa,
I have tried the reset button and got nothing Arjen.
Where have you found this other Button?
Permission to say Yea Ha if it works.
Martin.

I have the board from Arylic it’s an option. when I got it to work I had connected it to a windows Laptop.

Hi Martin
Same thing this morning DAC would not start.
Only after a view minutes of trying it started.
Left it on today

Hmmmm. I have tried a few times but no luck.
Arylic has now said it will replace my unit. Just waiting on an update as to how this is done.
Thanks again for the feedback.

M

Hello people,
take a look here, read through the thread: DeJaVu.

We had the same problem with the S50Pro+, maybe you get it back to life by using another power supply…

Hi Hulle,

Many thanks for the additional input.
I have now tried another power supply and also tried to power it on with IR.
No luck either way I am afraid.
Will update when I learn more.
Martin.

Hi Hulle,

Thanks for the input. My DAC doesn’t start up in a useable way anymore. I can only start it up with a lot of trying, pushing the reset button, connecting it to my PC, en disconnecting the interlinks.

I have a display attached so the feedback of any luck of a startup is shown. Without a display it will be almost impossible to notice that the boot sequence is started.
Arjen

Hi,
Arylic has agreed to replace my board and I am now waiting for the shipping address I should use in Europe.
Lets hope the new board is up to date and tested when it arrives!
M

Hi a.wie, MartinD,

For the S50 Pro+, the decisive point was that the power-up sequence was changed with the update and not enough power was available after the update.

The S50 Pro+ could be brought back to life with power supply via PC-USB, so at least the next online update could be imported, which put the device back into normal state and made sending unnecessary.

I don’t have an Up2Stream HD DAC board, but I suspect that something similar happened here (why would the board otherwise suddenly stop working after an update and be broken?). Here again my procedure to bring the S50 Pro+ back to life at that time:

  • Connect the device to the PC via USB to USB
  • Switch on the device with the remote control
  • disconnect from USB (without switching it off with the remote control first)
  • Plug in the standard power supply again
  • listen to music and then later disconnect from power ONLY (do NOT switch off with remote control)
  • when you want to use the device again, connect it to the power supply again

Ultimately, however, I think only Frank can provide information here. I know how you feel right now and wish you good luck in any case!

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Hi Hulle,
Many thanks for the help here.
I have just tried the method you suggest but sadly it made no difference.
It does seem to be a power up, or lack of power up sequence issue.
There are two V out connections on the board +5V and +/-12V and neither of them are powered at any time.
Because of this failure I have temporarily gone back to a Up2Stream Pro…wow it really is nothing like as good as the HD. It is always surprising to me how bad going back is. You quickly become used to the upgrade but going back is painful.
Many thanks again for the input and help, maybe it does work for others.
Martin.

Hey Martin,

i had the same issue and immediately claimed warranty for the board. It took just a few days for approval by Arylic. I hope your board is still under warranty.

Good Luck!

Hi Froggy,
Sorry to hear you have the same issue. I would have thought the update would have been pulled.
Mine is now on the way back for repair/update.
Hope they fix it soon.

Martin

Hi Martin,

Have you heard from Arylic yet? My DAC was delivered to a collection point in Poland yesterday.

Greeting,

Arjen

Hi Arjen,
My faulty unit has cleared customs on the way to Poland.
The new unit has arrived and is running 4.6.437434.41
An update is offered but I am not doing this until Arylic give some feedback about what the fault was. It is possible that I would just brick this new unit if I run the update so would like some assurance here.
Anyone else have any ideas or input?
Martin

Hi Martin,

Thanks for the update how long. did it take you to receive the new DAC. I would also wait with the update until it becomes clear what is causing the problems. The other option is that a replacement update is offered. Good to hear that you have already received a new DAC unit.

Greeting,

Arjen

I had the same issue dead board from start Direct FW update at first start
a new board arrived yesterday.
Installed it today did not update at first start first tested everything and then did the update…
but I did not see this tread (otherwise I would wait with the update) but I updated to 4.6.437434.43 now
Unit is still running.

Good to know John,
How many people have updated successfully?
Still good to hear what was going wrong.

Martin.

Hi Arjen,
It took around 2 weeks from the fault to a new board.
Martin.

The HD DAC is still running, I did not switch of the HD DAC
so its on since I put in test

Now I notice hickups in playing Spotify or even flac files from my own network sounds like skipping cd player