Since I posted here in the forum 20 days ago, I have emailed with @Joy. We’ve exchanged 13 emails since then but no resolution. Joy asked that I provide the response for the getStatusEx. I sent her an email with 6 json files that include the responses of all my devices. Those Json files will show that each device currently has version 4.6.337862 of the firmware. If you would like these responses please share your direct email address with me and I can send them. Alternatively, you can check in with Joy to get those json files. Joy also asked me to send the feedback through the app, and I did. Below you will find he confirmation numbers from the feedback that I sent in app.
In her latest email Joy mentioned that the engineers have have found this feedback.
Please help, I’d really like these devices to work as expected.
I sent Joy another email on 1/2/2021 to follow up since it had been so long since I heard anything regarding the documentation that I have provided you all. During that time I continued to test the systems and have some additional information to provide, It is not much but hopefully it will help. Below is what I sent Joy in an email 1/2/2021
The multiroom feature is simply not working. Devices never connect. When I select a device to pair I get the spinning icon and nothing happens. The devices do not pair.
In regards devices not appearing in 4stream, I have also noticed that when I enter the ip address of the devices that are not appearing in 4stream in my browser, I never get to the web page. They only reappear in 4sstream when I turn off and turn on the device.