I have a BP50 and it works really well in my use case. I use Line input probably 90% of the time to feed my TV to my power amp and speakers. The TV optical out connector is messed up so I use the RCA outs. I have had BP50 for about 2 months, about a month in use the Line indicator stopped lighting up. All other input modes still show up but not Line.
Occasional I use BT mode to listen to audio from my iPhone, but not that often.
Has anyone else had a problem with the display?
if what you are saying is that the front white LED input lights dim after prolonged power, then yes
i used mine mainly as a DAC so it was always on PC =DAC input
and i sometimes left it on overnight and yes the front panel LED is noticeably less bright
they are using poor quality LEDS
a way they could limit this is have the unit auto off the display after say 10 secs, could do it in firmware
but overall I mean if this is the quality of their $80 product then it does not bode well for their more expensive stuff
What I am seeing is that all inputs - Phono, Optical, ARC and BT - light up. Line does not light up at all that selection LED is just dead.
you have a burnt out led?
I have also had the same issue. My DAC input LED started going out about a month after I first purchased my BP50 in September '23. Arylic replaced my unit in October, but now my DAC input indicator has almost completely burned out, and the OPT and LINE indicators are also visibly dimmer than the other less used inputs. I’m going to reach out to them again about replacement, but seeing as this likely wasn’t a one-off I’m regretting my choice to purchase the BP50.
I also experienced the same thing. My BT light indicator has dimmed. Used less than 1 month. Because I often use the input connection from Bluetooth.
Sending or filing a warranty is impossible for me. Because I have to send the goods and it is expensive in shipping. I intend to replace it myself.
Very bad experience for arylic QC.
Very disappointing.
Looks like I have the same issues with mine… only that it’s the optical input. Could you briefly describe how you changed it?
You only need a size 0805 led. I got it in an online shop. Various colors you can choose. Because the Bluetooth indicator is problematic, I prefer to replace the default white LED with blue.
At least you understand how to use a heating tool to remove a damaged LED. It requires patience and precision, because the size of the 0805 LED is very small.
@orengmadureh @briferg @TonyJZX @Tobias_Leveque @jbak3r
Hello everyone, for the LED issue you can apply replacement here:http://arylic.returnscenter.com/
or contact our customer service: info@arylic.com
Hello! I have the same troubles: bad LED and stopping sound LINE OUT… But customer service deny me to replace because I bought my BP50 at Aliexpress seller. But Aliexpress seller don’t have any customer support, and Aliexpress support ask me for any service center conclusion for bp50 troubles. What service center??? They even don’t know anything about bp50 and its troubles…
I just don’t know what to do… Can you help me?
Hi there,
I got the same problem: my BP50 line input is no longer visible. The corresponding LED or driver seems to be defective. The input is no longer high-lighted (dark).
What to do now ? Do I have to sent it in ??? The item has been bought directly from You and arrived from the European warehouse. Other inputs seem to vary in their brightness of the corresponding high lighted string .
What concerns me, that others seem to have the same problem (and input) too…
Does this replacement application only apply if you bought directly from Arylic?
Because the link takes me to a page that asks for my order number.
I bought mine on Amazon.
Hi @Andrey Sure no problem.
Could you let us know your order number and who is the seller?
You can send to info@arylic.com
Hi @gurkey
Yes one of the batch have a little issue about the LED hardware, it effect the display, but won’t influence the use.
You still can see the mode in the APP. But this is not convenient, we already modify it for the new batch. So you can apply the replacement to get new one here: http://arylic.returnscenter.com/
Thanks
Hi @briferg ,
I already let my Amazon college contact you by the mail you leave here.
You need to give him the order number and he will guide you for replacement steps.
Thanks for your help!
Hello! Tnx for your support!
Order num is 5375864578657587
Seller is Egolden Store
/store/1102936351
Thanks! I already forwarded them to contact you.
Thank you. Hope it will help
Hi Joy,
I sent you already the defective unit and an offered replacement has been already “okayed”. The unit is on its way to Your European warehouse and Arylic already told me, that the replacement unit in return is on its way too (DHL tracking number provided).
Thank You for Your prompt response ahead of its arrival!
