Up2Stream Pro v4 - Encoder stops working

DIY Products&Projects DIY Product Questions
1

I’ve spent just well over $4,000 usd over the last couple of years probably more in Arylic amps and accesories. And ymost of the time, I’ve had no issues. It’s when there’s a problem that it’s incredibly frustrating to deal with it and it’s just easier to replace the part than to attempt to figure it out.

That’s the case today with a Pro V4 (and a Pro V3). I installed the Pro V4 with a nice set of ICEPower amplifiers, after a few minutes of enjoyment, the encoder simply stopped working. I tested said encoder with another Arylic device and to my surprise, the encoder is just fine. So I replaced the Pro V4 with the only spare I had, which happened to be V3. Used ACP Workbench to copy my settings from the V4 before it and it bricked. The Uploadtool finds it and “sends” the firmware update (I thought forcing an update could possibly break it out of the brick), but never does anything. Ordered another V4 already, knowing now that not one but two similar models have failed on me.

I decided to check continuity on the V4 board for the encoder. Everything is fine. I did a full factory reset and nothing. Then, after letting it sit unused for an hour, I tried again and boom! Worked without a problem. Great! Solved! What was the problem? Doesn’t matter!

– Minutes later, encoder stops working again. WTF is going on?

I hope the replacement I ordered lasts more than an hour.

Anybody has any clue what the deal here is?

I’m using Arylics own encoder board (which I have a decent stock of) as well as my own custom encoders.

2

Hi Paul,

Thanks for the support :slight_smile:
I’m not sure what’s going on, but from what you’ve described. The encoder might not be connected well. Anyway, we’ll try to test it and feedback. And you could help to take a picture to show the connection of your board.

3

I typically use the Amp v4; but for this particular project, since I wanted the higher output IcePower 300watt amplifier, I used the Up2Stream Pro v4.

I am back to square one with these boards. I have 2 boards here that will not produce any sound whatsoever. Both new. Taken from my stock just 2 days ago for the first, and this morning for the second.

They last about an hour of full functionality and then, as soon as I set my EQ parameters on ACPWorkbench, they stop producing sound. Not even the bootup chime.

Restoring to factory settings from the app doesn’t seem to do a thing, as the board boots back up without producing sound at all.

The documentation on how to factory reset these is very scarce, as the suggestion on the manual is to keep the reset button pressed, but that puts the unit in standby mode, which is not the same as a factory reset.

Hitting “factory reset” on ACPWorkbench seems to clear settings, but doesn’t automatically copy that to the board, so it seems like one must then “Save configuration to flash”. But once more, it doesn’t seem to do much, since I can still see in the interface, some of the settings NOT reverting back to their factory settings. Bringing these boards back to life seems to be completely random and no sure-thing way to revive them; which, given the ease with which they die, makes these super frustrating to work with.

How can I FACTORY reset the thing? As in, delete ANY and ALL settings, configuration, etc? Perhaps force a clean firmware install? There are no downloads provided for the Up2Stream Pro v4, only for the v3, and attempting to install the v3 firmware on a v4 has caused me to brick one of these already.

4

Hi Paul,

There’re 3 configs saved in the device.

The first is the normal device settings, which is mainly used for end user. eg: volume, eq, last input source, etc. And you could reset these settings on APP if you could connect network with success.

And the 2nd, is the DSP configs which will be saved on another area on flash. This might be the most possible reason which cause no sound. You could connect with ACP tool, and click the Factory Reset on the tool. It will erase all customized DSP configs, and then you don’t need do anything, just power recycle the device and see if it will resume. Or you could also click Refresh to check if all settings recovered.

And the last, is the vender specific data, it’s normally used to customize the default device name etc. I don’t think you’ll modify this part. And there’s no method to reset, because it is the default :). And you could access and modify via the TCP API. Please refer the document and verify.

1 Like
5

Hello again, and thank you for the reply.

I do believe it’s the DSP config that’s killing these boards. Somehow, after I edit the Master EQ, then the bass enhancement, the compression settings, a low pass filter on both left and right channels, and changing SPDIF to IN, the board seems to crash upon writing to flash and somehow decides that all output must be muted.
Unfortunately, it is not that simple, as, using some of the GET commands, I was able to check the “mute” status. Even went ahead and set it to “1”, and then back to “0”, just to make sure it was not set to mute. Nothing.

I’ve pressed the “factory settings” button on ACPw and it doesn’t seem to do anything. Just now, though, I pressed that factory settings button, repeatedly. Then the reset button. Then factory settings again. Then flashed these “new factory settings” settings to the board. Gave it a few seconds, pressed the button again for good measure. Unplugged the device from my computer, and plugged it into power again and voilá. It came back.

It’s VERY frustrating not to know what procedure to follow for a “sure-thing-reset” but at least there’s several things and combination of things to do and it seems like eventually, these come back from the dead with a few hours of troubleshooting, frustration and luck.

Thank you for your suggestion, one that at first I wouldn’t have thought would do, since there is no indication the software has indeed reset to factory settings, not that the board has received these factory settings. But well, sometimes GUIs & HIDs are not great but still get the job done.