Up2Stream Amp V3 problem with flash config

Hi, I’m using the Up2Stream Amp V3 in a mono 2 way speaker. My problem is that when I power up the amp it doesn’t pick up the configuration i programmed using the ACP workbench and stored in the amp’s flash memory - so it has neither the EQ or the crossover and sounds terrible. When I plug in the ACP Workbench software it shows the correct configuration but clearly isn’t using them. When I press the reset button on the ACP Workbench the AMP then picks up the correct settings from the Flash memory.

Anyone know how I can fix this and get it to use the correct settings on powerup?

thanks