If you meet the issue with no sound or the volume is too low, you can follow the instructions below
Check the wiring of your speaker. If the wiring cause short circuit which will lead no sound.
Is your speaker or amplifier perform well? Switch other speakers or amplifiers to test.
When playing under Bluetooth mode, you need to adjust the volume both in App and your phone. (A50-old, S50 Pro Series)
You can follow the instruction above to test first. If the issue still exist, please write your test consult to info@arylic.com and attach some related info:
-Your order number(If you are not buy from our official store, please offer the screenshot of your order. Who buy from the reseller or distributor please apply the replacement from your seller.)
-Device info
Input http://（replace your device ip)/httpapi.asp?command=getStatusEx to your browser.
Please replace （replace your device ip) as your product device IP. You can find your device IP in device settings>device info<device IP
Then copy the info on the browser to us.
-Your app version
-If available, please send a video(with cloud link) about the noise sound to us.
Today I ran into the issue that after turning on my S50 Pro+, no sound was produced. S50 Pro+ is connect to a combined headphone/speaker amp but no sound through either outputs. I did hear a very low signal when turning up the volume of my amp almost to max. Check for correct input and sound levels in the 4Stream but everything was set at normal levels. Power off/on through the remote didn’t fix it. I then unplugged the power-supply, so really powering off the unit, turned it back on and voila, normal playback. Mmm, software issue with output signal somehow muted?
@Joy I have a problem with the volume being too low when using the A50+ micro USB, when the TV set is set to full volume, the signal level is barely audible, only the sound of the program is heard. After trying all other inputs, the signal level is adequate, I would like to know if the sensitivity of the input can be adjusted separately using the micro USB input? When using the TV with a USB audio device, it detects the external sound card as headphones, in the same way as if I connected the two devices via 3.5 mm jacks, but while the signal level via the jack is normal, the volume via USB is incredibly low.
Did you also adjusted the A50+ volume? I guess this should be the reason, please check this point.
Normally TV should output with full scale. It does not make sense to output with attenuation for digital signals. And if the TV indeed output minimal level on max volume, you could adjust the A50+ input gain… you need the ACP tool btw.
@zpl1025 The starting point is that the signal level must be set in such a way that when connected to any of the inputs of the A50+, the signal level is almost the same (so there should not be a drastic difference in volume between the inputs, as this way, when switching, the user cannot suddenly turn down the volume that is too high, etc…) Currently, the output signal level of the A50+ is approx. 50% (and the websettings volume limit is set to 70%). Thus, switching between the inputs does not require constant adjustment of the A50+'s volume settings.
If I drive the A50+ AUX-In from the TV headphone output (3.5 jack), and the TV volume is approx. It is set to 20/100, the volume is the same as if I were playing a radio stream or any audio file on the Arylic via Wi-Fi. If I’m using the TV’s USB audio, I have to set the TV to 100/100 and turn up the volume on the Arylic to hear anything from the speakers. Otherwise, it would be a good solution if it were possible to set a separate signal level (input sensitivity) for the different inputs from 4Stream, so that the leveling could be more or less uniform… Are you saying that the microUSB input sensitivity can be controlled separately from ACPWorkbench?
@zitev The current products all have separated volume for each inputs, you could set it in 4STREAM APP. So you don’t need to worry about the unsuitable volume applied in another input source. For example, in your case, you could set USB DAC volume of A50+ to 100% to let your TV to control the final volume, and keep the WIFI playback volume to 20%. You won’t get sudden loud sound when you switch to play Spotify from TV.
@zpl1025 indeed, this did not appear until now, thanks for the tip. I checked the USB DAC volume settings, approx. is the same as the other inputs, so the problem is not that the input is regulated to zero.
My S50 pro was working perfectly, now the volume has decreased drastically. I reset it and applied factory settings too, unfortunately no way, please anyone help me to sort it out