If you can’t group your units under multiroom mode, you can follow the instructions below.
- Please check your firmware is newest or not. You can refer to our forum for newest firmware version and update method.
- Please confirm your 4stream App is the newest version.
- Try Lan cable
- Reboot your device
You can follow the instruction above to test first. If the issue still exist, please write your test consult to email@example.com and attach some related info:
-Your order number(If you are not buy from our official store, please offer the screenshot of your order. Who buy from the reseller or distributor please apply the replacement from your seller.)
Input http://（replace your device IP)/httpapi.asp?command=getStatusEx to your browser. Please replace （replace your device IP) as your product device IP. You can find your device IP in device settings>device info<device IP
Then copy the info on the browser to us.
-Your app version
-If available, please send a video(with cloud link) about the noise sound to us.
Last Updated: Oct. 20.2021