Missing equaliser in ACP workshop

Hello I’ve connected my 2.1 amp to workshop and my PC has properly connected to the amp but I’m not getting any equaliser settings in effect list 0. Does anyone know why this might be, I’ve emailed arylic twice but there has been no successful help, I’ve been given a link to update the firmware which did not fix. I have attached a picture of the blank effect tab to show you what I mean. Any advice would be appreciated. Thanks.

could you give the output of this API: http://device_ip/httpapi.asp?command=getStatusEx. please mail to frank@arylic.com, seems this is not from Arylic.