I have a new H50. My use case - play spotify to connected ceiling speakers. The H50 is hidden behind a couch. For a few week all was good. Now I need to manually turn the unit off/on and then I can play music via spotify. The screen says “upgrade” when its not playing. The app says music is playing but no sound. Any suggestions on how to fix this. I have to move the couch, climb over and turn unit off/on every time.
This is really bad… please write me a mail (frank@arylic.com) for it should not be the common case, so no need to discuss in forum.
I sent A email to you Please respond when you can.
Any help here
Hi Eson, I actually received some mail and replied, but I’m not sure which one is you. Could you send me a mail again? Could mention your forum account to make sure.
Sorry to revive this old thread, but my H50 is now doing the same thing. What are the options? When it says “UPGRADE” I cannot control it with a remote.
Thoughts?
I also just started having the “UPGRADE” issue on my H50… I have to power off and back on to get it working again. What is the solution to this issue?
It looks like a global issue with update.
Mine got the same problem.
I haven’t tried powering off. I’ll try it tommorow
I have the same “upgrade” issue. Power cycling fixed it temporarily but need a better solution
We’ve recently pushed the OTA for H50, and did not expect this issue… and really sorry for the bothering.
But we also have no idea what’s happening, we did not see this in office testing, and anyway, from one user’s feedback, he reboot the device and then found a new version indication on APP, and then upgrade with intention from APP the upgrading finished with success.
What’s the latest version?
The option to update in the app appeared - upgraded to 4.6.522143.80 hopefully that’s it. Seems there is a window to apply the update in the app that option disappears
I have updated to 4.6.522143.80 — I regret, I’m having problems with bluetooth and grouping. When group on bluetooth I get the H50 to output noisy or distorted audio.