H50 Alexa and Amazon Music

Whole House Products & Projects
1

I just received my H50 and I’m having problems getting Amazon Music to play via asking Alexa.

I have no problems with streaming Amazon Music using the 4stream app, or asking Alexa to play other streaming sources on the H50. But if I ask Alexa to play Amazon Music on the H50, I get a message saying Alexa can’t connect to Amazon Music.

The other odd thing is Alexa will play Amazon music trough the H50, if I ask to play music everywhere or add the H50 to a group of other speakers. If I specifically ask to play on the H50, or I set the H50 as the default speaker for a room, I get the cant connect to Amazon Music error.

This only seems to happen with Amazon Music, I tried asking Alexa to play IHeartRadio on the H50 and it worked as expected.

Any thoughts on this? Does any one have an H50 working with Amazon Music and Alexa?

2

Hi, is this issue solved in the recent firmware update? I’m not sure for what’s going on, but you could try to do this process again and send a feedback on APP.

3

I updated the firmware today and tried again with the same results. It plays other services fine when I ask Alexa, but not Amazon Music.