Hi Victor, I totally agree with you, the support of this company is disappointing.
A while ago I bought a BP50 on eBay and the truth is, although I had some problems with the HDMI ARC input since sometimes the CEC functions did not work correctly and sometimes the speakers did not sound but only the subwoofer, however, the sound, the number of other inputs, the PHONO input, the subwoofer output and the crossover for the subwoofer as well as the possibility of transmitting via Bluetooth to several headphones were options that I loved, especially because I got it at a very good price, then a friend who heard it sound was delighted and made me an offer for which I earned good money compared to the price at which I bought it and sold it to him.
Since I had the BP50 in a secondary room I was in no hurry to get another one, until I got another one on eBay again and although it was not as cheap as the first one, it was more complete and newer, however, this one came with original firmware I think it was version 0051, which worked correctly, but when trying to update the equipment to the firmware version published in this forum (0057-d94126e9) the equipment completely bricked and only remains flashing between the “Stand by” and “BT” indicators, and the GoControl application does not connect leaving the equipment useless.
I wrote directly to Arylic’s technical service indicating the serial number of the equipment and explaining the situation and they only replied that without the purchase order number they could not give me a solution, this seems totally irresponsible and disappointing for a technical support especially because I have seen in this forum that I am not the only one who has had the same problem with this firmware, it is stupid that a firmware published by a company causes damage to its equipment and the company does not take responsibility for the solution, I will also throw the device in the trash and I will tell as many people as I can not to even think about buying something from the Arylic brand.