I am setting up my B50 and the remote control doesn’t seem to work. Is there anything I need to do to pair or some button combination to press to get it to work?
I have fresh AAA batteries in the device and I press a button and nothing happens.
Should there be an LED that activates on the remote when a button is pressed?
Please help, this is very frustrating.
FIxed this problem by contacting customer service. They were very helpful.
encountered exactly the same problem with 2 devices. Any hints about how to resolve that issue? Am I making any mistake? - Best regards +++ mheimberg
This is straight from Arylic! Try this, it helped fix my problem.
This is the text of the message and the video is below:
Regarding the B50 remote control does not light up, our technical department has carried out tests and investigations.
It should be poor contact of the positive pole (the spring is too concave), you can try to dial out the positive pole a little bit, the specific operation can be based on the following instructional video.
Some non-standard batteries, the electrode head is a little shorter, whcih will also have poor contact problems.